Privacy Policy

Effective Date: January 30, 2026
Last Updated: January 30, 2026

Honor Haven Memory Care is committed to keeping any personal information collected from visitors to our website accurate, confidential, secure, and private. We’ve designed this privacy policy to demonstrate our commitment to not only meeting but exceeding privacy standards, because we know that trust matters—especially when you’re researching care options for someone you love.

By using our website, you’re accepting the terms outlined in this policy. If you don’t agree with these terms, please discontinue use of our site.

What Information We Collect

When you reach out to us
If you fill out a contact form, request a tour, or send us a message, we’ll collect basic information like your name, email address, phone number, and whatever you choose to tell us about your situation or loved one.

Important note about sensitive information
Our website isn’t the place for detailed medical information. Please do not include medical records, specific diagnoses, medication lists, insurance information, Social Security numbers, or other sensitive health or financial details in web forms. If you do share this kind of information with us, you’re doing so voluntarily—we just want you to be aware it’s not necessary at this stage.

Website usage information
Like most websites, ours automatically collects some technical information when you visit: your IP address, what type of device and browser you’re using, which pages you look at, how long you spend on them, and your general location (like your city or state). This helps us understand how people use the site and where we can improve it.

We may also monitor which pages our visitors frequent to better understand what types of services and information are most valuable to families researching memory care options.

How We Use Your Information

We use what you share with us to:

  • Answer your questions and provide the information you’re looking for
  • Schedule tours and follow up on your inquiry
  • Improve our website based on how visitors use it
  • Keep our site secure and functioning properly
  • Occasionally contact you regarding surveys or questionnaires about current or potential future services (you can opt out of these communications at any time)
  • Meet any legal requirements that apply to our business

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. Period. We never have, and we never will.

We may share information only in these specific circumstances:

  • With service providers who help run our website and business (like our web hosting company, email service, or analytics tools). These companies are only permitted to use your information to perform services on our behalf.
  • For legal and safety reasons when required to do so by applicable laws, legal process, or in good faith belief that such action is necessary to:
    • Comply with legal requirements or respond to lawful requests
    • Maintain, safeguard, and preserve the rights and property of Honor Haven
    • Protect the personal safety of our website users or the general public
    • Investigate potential fraud or security issues
  • In a business transition such as a merger, acquisition, or sale of assets, though we would still expect your information to be protected under terms similar to this policy.

Your Communication Preferences

Email and phone contact
If you give us your email address or phone number, we may use it to respond to your inquiry, coordinate things like scheduling a tour, or occasionally reach out with information about our services.

Opting out
You have the right to discontinue receiving communications from us at any time. To unsubscribe from our emails or newsletters, simply send an email to Ben@HonorHavenSeniorLiving.com with your request. Standard message and data rates from your phone carrier may apply to any text messages.

If you wish to unsubscribe from third-party websites or services, you’ll need to contact those websites directly.

Cookies and Similar Technologies

We use cookies—small files stored on your device—to make the site work properly and to understand how people use it. You can control or delete cookies through your browser settings, though some parts of the site might not work as well if you do.

We also use Secure Socket Layer (SSL) technology for secure communications and to protect any personal information you share through our website.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we’ve inadvertently collected information from a child under 13, we will immediately take steps to delete that information from our database.

Anyone under the age of 13 must obtain parent or guardian permission before using this website.

Links to Other Websites

Our site may link to other websites or include embedded content (like maps or videos). Honor Haven does not claim or accept responsibility for the privacy policies, practices, or procedures of other websites. We encourage you to read the privacy statements of every website that collects personally identifiable information.

This Privacy Policy applies only to information collected by our website.

Security Measures

We take every precaution to maintain adequate physical, procedural, and technical security with respect to our facilities and information storage to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal information under our control.

However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

How Long We Keep Information

We hold onto information only as long as we need it for the purposes described here—things like responding to inquiries, keeping necessary business records, meeting legal or accounting requirements, or resolving any issues that might come up.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete certain personal information we have about you. Since Honor Haven serves families in Indiana, most of our inquiries come from Indiana residents, but we’ll do our best to honor valid requests from anyone.

To make a request, contact us using the information below.

Changes to This Policy

Honor Haven reserves the right to update or change this privacy policy at any time. When we do, we’ll post the updated policy on this page and update the “Last Updated” date at the top. We encourage you to review this policy periodically.

If we ever decide to use personally identifiable information in a manner significantly different from what was stated when it was collected, we will notify affected users by email. You’ll have the option to decide whether to permit such use of your information.

Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Questions or Concerns?

If you have any questions or concerns about this privacy policy or how we handle your information, please don’t hesitate to reach out:

Honor Haven Memory Care LLC
6762 State Rd 144
Greenwood, IN 46240
Email: Ben@HonorHavenSeniorLiving.com
Phone: 317-426-7256